An Occupational Therapist (OT) is a health professional with university training. They help people carry out daily activities that are meaningful to them—whether individually, within families, or in their communities. By practicing, modifying environments, or recommending special equipment, OTs develop practical solutions to help their clients engage in the day-to-day tasks that make up their lives.

NDIS Participants: Quenda OT is dedicated to serving adults aged 20 and over. Our commitment to quality means we concentrate on offering expert care in the adult sector, aligning with our extensive skills and experience.

We offer OT services to self-managed or plan-managed NDIS participants. Services to Agency-managed (NDIA -managed) participants are available on a case-by case basis, please contact us to discuss this.

Further information regarding how Quenda OT can assist NDIS Participants is under Our Services, or, get in touch with us.

Home Care Package (HCP) Clients: We have several years’ experience working in the HCP space. Whether it be home modifications, equipment, safe movement and handling strategies or a holistic assessment with detailed recommendations, Quenda OT can work with families, builders, equipment providers and the client to find the best solutions to increase their safety and independence at home.  Our interest and expertise extend to those with complex health or social care needs and end-of-life care.

Other client groups:   Quenda OT is open to private individuals seeking our services, whether you're residing in an aged care facility, living at home, or navigating the NDIS application process. Reach out to explore how we can support you.

You don't need a referral to see an OT. However, if you are under the Medicare Chronic Disease Management plan (previously EPC), you will require a referral from your doctor. We accept Medicare claims with a gap payment.

Quenda OT services suburbs south of the river: From Fremantle to Victoria Park and south to Armadale and Rockingham. Locations outside of this are considered on a case-by-case basis, please contact us to discuss.

Our OT services are charged in accordance with the NDIS pricing arrangements which are reviewed periodically.  Travel may be an additional cost which is also charged in accordance with the NDIS pricing arrangements. Further information about this can be found here: https://www.ndis.gov.au/providers/pricing-arrangements

NDIS Participants can use funding from their NDIS capacity-building budget for Quenda OT.

Home Care Package clients can use their HCP funding. If you have a case manager or care coordinator, they can advise you about this funding or ask them to contact us. If you are self-managing your HCP,  you can contact us directly.

Other clients may have access to allied health subsidies or pay privately. Contact us to discuss this further.

Before the first OT session, all clients will receive a Service Agreement outlining costs and services provided.

Taking the next step with Quenda OT is simple. Here’s what to do:

1. Reach Out: Contact us through email, phone, or our online form to express your interest in our services. You can also ask your GP, service coordinator or a family member to contact us on your behalf.
2. Initial Discussion: We’ll have a brief chat to understand your needs and answer any questions you might have.
3. Service Agreement: If you decide to proceed, we'll send you a Service Agreement outlining the services, costs, and other important details.
4. Review: Take your time to read the Service Agreement. You're encouraged to review it with a trusted family member or friend if you wish.
5. Prior to the first appointment: If you can collate any medical records that relate to areas of concern, and/or a recent hospital discharge letter or specialist report, this is very helpful. If you are a NDIS Participant, a copy of your whole plan, or relevant part of your plan, is also very useful for us to receive before we meet for the first appointment.
6. First Appointment: Once the Service Agreement is signed and returned, we’ll schedule your first appointment at a mutually agreeable time.
7. Assessment and Plan: During our first visit, we’ll conduct an initial assessment and start formulating a plan tailored to your goals. You’re welcome to have someone you trust at your sessions, whether it’s a family member, friend, carer, or support worker.
8. Written summary: Soon after the first visit, we will provide you with a written summary of what we agreed to work on and what happens next. This can be provided via email or a posted letter. If you consent, we can also send this summary to other people who are interested in the services you receive, such as a family member or service coordinator.

A service agreement is a formal document signed by both the client and their service provider. It details what we've agreed upon, including our commitments to you and what we expect from each other. It's not just a formality – this contract is safeguarded by Australian Consumer Law to protect your rights.

It's designed to ensure clarity around the services you'll receive, such as the cost, how any problems or issues will be handled, rights and responsibilities of both parties and how either the participant or provider can change or end the agreement.

Before your first session with Quenda OT, you'll receive a service agreement to look over. Feel free to review it with someone you trust, whether that's a family member or a friend. If you prefer, we can go over the agreement together to confirm your understanding and discuss any questions you might have, ensuring you’re completely comfortable with the terms.